Shipping Policy

Thank you for shopping with Zanorivane. Please review our shipping policy below for details on order processing, delivery times, and shipping fees.

1. Shipping Destinations

We currently ship to the United States and select international destinations. Available shipping options and rates will be displayed at checkout.

2. Order Processing Time

Orders are typically processed within 2–4 business days after payment confirmation.

Please note that processing time does not include weekends or public holidays. During peak seasons or promotional periods, processing times may be slightly longer.

3. Shipping Time

Once shipped, estimated delivery times are as follows:

• United States: 8–12 business days
• Other Regions: Delivery times may vary depending on destination

Delivery times are estimates and may be affected by factors such as customs clearance, weather conditions, or carrier delays.

4. Shipping Fees

We are pleased to offer FREE SHIPPING on orders over USD 220.

• Orders over USD 220: Free standard shipping
• Orders under USD 220: Shipping fees will be calculated and displayed at checkout

Shipping fees, if applicable, are calculated based on destination, order value, and selected shipping method.

5. Tracking Information

Once your order has been shipped, you will receive a confirmation email with tracking information.

Tracking updates may take 24–48 hours to appear after the package has been dispatched.

6. Customs, Duties & Taxes

Customs duties, taxes, or import fees may apply depending on your location. These charges are the responsibility of the customer and are not included in the product price or shipping fee.

7. Incorrect or Incomplete Address

Please ensure that your shipping address is accurate and complete. We are not responsible for delivery issues caused by incorrect or incomplete addresses.

If a package is returned to us due to an incorrect address, additional shipping fees may apply for reshipment.

8. Lost or Delayed Packages

If your order is delayed or appears to be lost in transit, please contact us first. We will work with the shipping carrier to investigate and assist you as quickly as possible.

9. Before Opening a Dispute

If you have any questions or concerns regarding shipping, we kindly ask that you contact us first. Most shipping-related issues can be resolved quickly through direct communication.

10. Contact Information

For shipping inquiries, please contact us:

Company Name: Shenzhen Rutingmo Technology Co., Ltd.
Email: rutingmo@outlook.com
Phone: +86 19106675767
Address: Room 802, Zehua Building, No. 3698 Longhua Avenue, Songhe Community, Longhua Street, Longhua District, Shenzhen, China